Conflict Resolution Skills to Use with Your Team and Your Customers

In as much as we love working in organizations, they are not free from disagreements and conflict. Conflict is a major part of work and life in general. Many of us might fear conflict. As humans, we aim to see everyone happy and satisfied. However, it has to be noted that conflict is also healthy and an important part of any life. When conflicts occur, it means people are learning to stand up for what they believe in. Overall, conflict resolution is an important process that all employees should undergo.

Conflict management can be approached using a variety of different styles. While these styles may differ, each of the methods utilizes the same management skills. To successfully manage conflict, you will need to apply each of these skills at the right time. Here are some of the skills you need to purposely have.

Active Listening

Active listening is a skill used by salespeople to have a better connection between them and customers when presenting a pitch. However, it is a very useful skill when it comes to managing conflict. It begins by intently focusing on what your customers have to say. You then make note of the phrases they use and make appropriate responses. Doing so demonstrates that you are listening but also helps clear any confusion about the argument. Additionally, you need to be sure to ask clarification questions whenever you need the same.

Emotional Intelligence

Emotional intelligence describes the ability to read and understand your emotions as well as emotions from others. It is an incredibly important skill when it comes to conflict management because it prevents disagreements from escalating. With this skill, you can effectively interpret the emotions of your opposition, and becomes easier to communicate with them without any provocation. Additionally, it can eliminate frustrations and anger. When people are hungry, they will be more compromising because they are distracted by their emotions.



Conflicts are rarely simple or easy to come. People don’t like to wrong others or be found guilty unless something happens to provoke their rational mind. If you are looking to resolve a conflict, it is important to understand that the problem may not be solved right away even when the solution is obvious. No matter what the conflict is, you still need to take sufficient time to listen to every participant and value each of their agreement. Even when there is a clear answer, you should never rush to make conclusions. Take time to ensure each pair has been listened to and that you can draw clear conclusions. This is where patience comes in.


Open Communication

For any conflict that occurs, a relationship is created between parties that conflicted. When they work to resolve their issues, they then create a relationship that lasts forever. This relationship needs to be nurtured. Creating an open line of communication between the two parties is the best approach for fostering healthy and long-term relationships. All these skills can help you and your team manage conflicts most efficiently.


Leave a Reply

Your email address will not be published. Required fields are marked *